Customer service at its WORST!
She literally could of cared less she wasted my time!!
A wonderful place to take your dog to get groomed. So experienced and dedicated to dogs and their customers.
Beware!!! I am writing this review months later, but I wanted to make people aware of my experience. An incredibly long story short, my precious puppy took an emergency visit to the pet ER down the street after being at this groomer! Approximately 2 hours after I dropped him off I had a missed phone call stating that my puppy was vomiting blood. I called back, obviously extremely concerned and the woman working the front desk was very nonchalant about what had happened. I told her that I lived 30 minutes away and asked if she thought that he needed to be taken to the ER. Again, she really downplayed the entire situation. Needless to say, by the time I got to my puppy he was practically lifeless in my arms. I rushed him to the ER where he was immediately ran into the back as he was extremely deprived of oxygen and dying in my arms. Prior to the visit to the groomer he was a typical happy and very healthy puppy. After countless exams, tests, and multiple nights spent at the ER, my trip to the groomer ended up costing me almost $2,000 in emergency treatment. The veterinarian diagnosed him with non-cardiogenic pulmonary edema and was almost certain that this was a result of whatever happened at the groomers. I tried to defend the groomers (who the veterinarian even knows personally) and she insisted that it happened in their care and that she sees injured dogs after trips to the groomer all the time. She felt very confident that it was due to being tied up on the table with the noose (lord only knows what happened). My point to you all is that the salon responded horribly to the entire situation trying to cover everything up, down play the entire situation, and say that something was wrong with him when I dropped him off. I can't think of any owner in their right mind that would drop off their seriously ill puppy to be groomed. Absurd. Oh, and to top it all off, they had the audacity to still charge me for the bath while I'm trying to run out the door with my dying puppy!!!! Never, ever will I go anywhere near this place again!!!!
Love how they Love and Respect our Best Furry Friends...
Our family has been getting dogs and cats groomed at Burlanes for over 25 years! Great prices and wonderful service! Highly recommend them !
I did not even get a phone call telling me the groomer had left. Then she tells me that they are all booked up today.
I have been taking my Goldendoodle to Burlane for a year. I went to my appointment this morning 8:00am and was told that my regular groomer wasn't there anymore. Now, I scheduled the appointment 6 weeks ago. I scheduled with Julie, who has scheduled all my appointments for the last year. She just looked at me and told me the groomer took care of all of her own appointments... And basically "oh well" attitude.
* Also... I have had dogs groomed for over 25 years. I NEVER have had to leave my dog for 5-6 hours to get groomed. I hated that about Burlane. The only reason I went there is because of the groomer.
Do not recommend!
Burlane Cat Dog Boutique is a US Store based in Bel Air, Maryland. Burlane Cat Dog Boutique is located at 108 N Tollgate Rd, Bel Air, MD 21014, USA.
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