Never had a problem with them. Their staff was always nice to me.
Came in for the bi yearly ring check. Store was busy and we were taken care of promptly. The company has switched to paperless checks so that was good too. Good service.
In a nutshell, customer service at Kay Jewelers was horrifying and I would not recommend this location or any Kay if this is how they treat their customers. I do not like their jewelry enough to ever go back. I can find better quality, better prices, and way better customer service elsewhere. Rude, rude, rude!
The man that helped me was courteous and helpful. He gave me exactly what I was looking for without trying to sell me a lot of merchandise I was not interested in. I prefer a salesman that is helpful without being pushy and this guy was great!
This place Sucks! The Manager tonight was rude to my husband! The Assistant manager was just as rude. The young lady helping me was very nice and polite and should be the manager!My husband and I will NEVER buy from them again. The bracelet he bought me broke Twice,,, they were rude and difficult when we asked for the second repair which was needed 1 week after the first. We were not called or emailed that it was ready. 1 mth later my husband went to pick it up, and was greeted with only : " Where is your Yellow slip" after showing ID, still was not given the bracelet. I went to the store and picked it up. The manager would not speak to me and the assistant manager cared even less. This is a rude and poorly managed store! We will only shop at Littmans from now on!
Where to even start...Kay Jewelers at Harford mall is not the place to shop! This location does NOT come recommend. Customer service....rude. That's the best way to describe them. I dropped off a ring for sizing and I never received an email in my inbox or my spam. I had to call to check on my ring and come to find out they totally butchered my name. How do you mix up letters in a name and add a letter that isn't even in the name? I'm sure the email was written down wrong as well. I looked back at my yellow copy and my name and email were clear as day and written in all caps so it's less confusing. When I suggested maybe they called instead of email or called those customers who had not picked up their order after it being in the store for a week or so, because maybe they didn't get the email. It was a simple suggestion and a suggestion for bit of customer service. I mean because emails are totally flawless and never get messed up, right?? Please note the sarcasm. But when I suggest a phone call the gentleman responded with "no we don't do that because we could get 15 or more repairs in a day so we just don't call anymore". Okay so you mean you don't provide customer service anymore? Then when they handed me my ring I looked at it and it was filthy! I looked at my ring and said its dirty can you please clean it? I got the look that was "um you are lying there's no way", but then when they looked at the ring their face was in horror of yes it was filthy! Oh customer was actually right! I guess Kay Jewelers not only do not check to see if a customer has come to get their item but then fail to look at the items after repairs are made to ensure it looks good.
Kay Jewelers is a US Jewelry Store based in Bel Air, Maryland. Kay Jewelers is located at 636 Bel Air Rd., Space 35, Bel Air, MD 21014, USA.
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