Pretzels came fresh from the oven and were fantastic. Very nice staff too.
Stopped in for a quick bite to eat on 5/26/2017. First time visiting a Philly Pretzel Factory. The young gentleman that took my order was very polite, which is why I am being gracious with the two stars. Now on to the cashier (I believe her name was Liza), she was both rude to her co-worker and also to me. There was no greeting from her, nor did she even pretend that she appreciated my business, and she very gruffly snapped at her coworker about putting two of the bagel dogs in the same foil bag...I personally saw nothing wrong with that. Both were small enough to fit so what was the attitude for. She actually asked me if I wanted a bag for my food, um, yes, I really didn't feel like carrying my bagel dogs, side of cheese, Coke, purse, and bag of groceries from the nearby supermarket. She wasn't pleased with my request for a bag. As for the bagel dogs...nothing to brag about. They were very gooey and too rich for my palate. So between the poor service from Liza and the less than mediocre bagel dogs, that was my first and last visit to the Brierhill Philly Pretzel Factory.
My wife and I loved it! Very friendly staff who noticed what state my hat was from (Go Hoosiers!) Also loved getting free pretzels for our first time ever at their store. Plus, the pretzels and nacho cheese were delicious! Definitely coming back!
While we enjoy the pretzels they're super unreliable. I ordered a platter for a party only to arrive and find out I was going to have to wait for an hour and a half past the time I had ordered them for. (Along with at least five others waiting.)That's not helpful when you're ordering for an occasion. I cancelled my order. Probably will not return.
My only complaint is the stupid kids that always hangout there. I swear Iwas never that stupid. Besides from that the pretzel is like dying and meeting God. 420/69 I would eat again.
Philly Pretzel Factory is a US Bakery based in Bel Air, Maryland. Philly Pretzel Factory is located at 225 Brierhill Dr, Bel Air, MD 21015, USA.
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