Date 6/23/17 3:59pm check #687427
Great coffee. Comfortable meeting location. Food is excellent too.
Slow for takeout and I discovered my chicken avocado melt was missing the avocado after I got home. I usually love panera. This must have been an off night for them.
I'm not usually a person who take the time to write a review , however the customer service I received here was amazing!. I spoke with Amy (super Nice!) who was very sweet and professional. I only wanted the sandwich replaced without avocado however she replaced everything and offered me a dessert for the extra trip coming back. Everyone there is very happy and treats their customers with absolute respect. Thank you for the great service and food is good!
I've probably eaten here at least 12 times over the past few years. The service has always been good, a bit of a delay when it's busy but acceptably so. Interesting tasty sandwiches to choose from.
Panera is known for good service good food and clean restaurant. Not the one in Bel Air MD!! I stood in front of the counter watching employees and a manager talk amongst themselves trying to figure out who was going to take my order. Finally one employee - frustrated - said I'll ring her up. I ordered the Pick 2 with the new lobster roll. My order came to $24!!!! I said Wow that's an expensive lunch!! The cashier said yea the Lobster roll can't be a half portion so you get a full and it's $16!! None of the signage stated that. I thought well really like Lobster it must be great! As I waited for my number to be called I heard employees having personal conversations about text messages they got and talking about other people that work there. So I get my food and the Lobster roll is huge!! Too bad it didn't taste as good as it looked or cost!! It was bland, mushy, terrible!! My salad was more flavorful!! I didn't even eat half of it!! I then needed to use the restroom - of course was dirty with trash in the floor. I don't know what's going on with this Panera but it was terrible from beginning to end!
Panera Bread is a US Bakery based in Bel Air, Maryland. Panera Bread is located at 5 Bel Air S Pkwy, Bel Air, MD 21015, USA.
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