Was looking for a hot item hadn't been able to find it. But, they had it in stock and price matched it. Making a family have a Merry Christmas.
Glad my bank was able to alert my attention to this matter within minutes, shame the store couldn’t validate id, or follow up with disabling the gift cards in a timely manner. Won’t be shopping at Toys R Us any time soon because of the way they handled this matter.
Good deals, conveinet location, can be a little chaotic with all young kids running around at times but a great place to stop for quick gift for anyone, specially if adult is into video games.
On 10/12/2017, at 6:40 PM called and spoke to manager to see if they was able to do anything in store about these transactions. They indicated that this would be handled by corporate loss prevention and not at store level and that I should contact the police department. Unfortunately I’m traveling tomorrow, and won’t be able to file a local police department complaint, but I do know that the police department typically is busy, and if stores could do more to protect consumers they should.
Contacted store to complain about three instances of fraudulent credit card transactions for $100.00 dollars, and one declined transaction for $163.59 which then got approved on another card ending in 1209 on 10/11/2017. Store took information and indicated follow up.
Good selection, store not torn apart like other toy stores. Prices on average a bit higher than online sellers, but 14 day price match most major retailers.
This place was awesome. The store was huge and it was very clean for being a busy store. Staff is very welcoming and not one time did any of them look or act mean towards any customer.
ProTip: If a customer is purchasing multiple gift cards at the same price, verify ID matches name on card and is the same name that’s getting processed and on receipt. Also this store is 34 miles away from my house, and there’s 3-4 different stores closer.
Toys R Us is a US Clothing Store based in Bel Air, Maryland. Toys R Us is located at 660 Marketplace Dr, Bel Air, MD 21014, USA.
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