After that, I gave up and decided it would be worth driving the extra hour to my regular salon for them to do my hair and make up for my wedding. I wasn't disappointed with them, at least.
From out-of-the-area and chose this place based on the reviews. They took me in when I called at the last minute, also. Receptionist went out of her way giving me directions so I could get myself there. I told her " You must be new" because of the reviews. She said," Nooo, been here for a long time" with a smile on her face. After talking with her while I was waiting, I knew the complaints were actually exaggerations from impatient or cynical customers. Christie wasn't in so I had Victoria do my hair. She was as a sweet and friendly as they come. Found out she even goes to the same church we do! She does alot more than just hair, too =) By the way, my husband LOVES my hair
Ive had groupons and gift cards to this place. I don't know what the deal is but but secretary is not good. I call all day long on days that I know they're open (closed sun and mon) and no one answers even when I call half a dozen times throughout the day. Once when she actually answered she asked me to hold, then I waited and listened to her gossip to a co-worker for a few minutes....pretty sure I did not need to be on hold for that. I will never go back to this place only because of the front desk.
THIS PLACE IS HORRIBLE!! DO NOT BUY THE GROUPON OR LIVING SOCIAL COUPONS! They con you into buying a great deal and they the "cancel" their acceptance of the coupon. They schedule appointments that they know they can't accomodate and then when they cancel, two days before the appointment they are rude to you, like you have done something wrong. They are con artists!! DO NOT GO TO THIS SPA!!! NOTICE HOW AFTER EVERY BAD REVIEW, MAGICALLY 2 POSTIVE ONE'S Show up!!! Do not be fooled it is there employees.
Thinking it was just a bad experience and since I still had 2 vouchers left, I went in for a hair trial for my wedding. The stylist told me that she didn't actually do trials because it would never look the same the day of. So I drove 35 minutes to be told that she could "probably do the style I wanted".
I guess I really am an idiot, but I decided to go back again to use the third voucher. I made an appointment to have my makeup done for my engagement pictures. I think the make up artist was new because she couldn't find a light switch so she did my make up in semi-darkness. Then she only had brown eye shadow. I went home, washed off the make up and did a better job myself.
The most irresponsible company ever! I had a living social and a groupon with them. They have a hard time picking up the phone and when they do and set up appointments, they don't keep them and the receptionist acts all nonchalant about your time and has an attitude issue. Twice I drove an hour to this place for my groupon and the first time they had me waiting and then supposedly the technician got sick but I was just sitting there waiting. The second time, i called them from 5 minutes away to ask a question and was informed their pipes broke and they couldn't keep the appointment. For almost a year we kept calling for the living social. 4 people and I got it together...a week before they expired they finally told us that we needed to call Living Social and ask for our money back. This place has no sense of customer service. Please do yourself the favor and don't book with them unless all you want is headaches.
Not impressed. I got a voucher through a local radio station and decided to check this place out since they were near my wedding venue. I went in the first time for a trim and specifically told the stylist, "its 6 months until my wedding, please don't cut off more than 1/2 an inch. My hair grows extraordinarily slow." She cut off about 3 inches. Of course, I wasn't facing the mirror so there was nothing I could do about this.
Domani Studio is a US Beauty Salon based in Bel Air, Maryland. Domani Studio is located at 1212 Churchville Rd #100, Bel Air, MD 21014, USA.
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